Last Updated: 09/05/2025
Welcome to GiwuStore.com (“we,” “us,” or “our”). By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Order Acceptance & Payment Terms
1.1 Payment Methods
We accept payments via:
- Bank Transfer
- Debit/Credit Cards
- Payment Processors (Flutterwave, Paystack, etc.)
1.2 Cash on Delivery (COD) – Lagos Only
- COD is available only for customers in Lagos State.
- Customers must first pay the delivery fee before their order is shipped.
- The remaining product cost is paid upon delivery.
- If the customer refuses delivery after dispatch, only the product cost is refundable (delivery fees are non-refundable).
1.3 Prepayment for Other States (Outside Lagos)
- Customers outside Lagos must pay the full product cost + delivery fee before shipping.
- No COD is available for orders outside Lagos.
1.4 Non-Refundable Logistics Fees
- Dispatch/delivery fees are non-refundable once paid, as our logistics partners are third-party services.
- Giwu Store does not control external logistics, and any delivery delays or issues must be resolved directly with the courier service.
2. Order Processing & Shipping
2.1 Order Confirmation
- Orders are processed within 1-3 business days after payment confirmation.
- Customers will receive tracking details via email/SMS once shipped.
2.2 Delivery Timeframe
- Lagos: 1-3 business days
- Other States: 3-7 business days (subject to logistics delays)
2.3 Failed Deliveries
- If a customer is unavailable after two delivery attempts, the order will be returned, and a restocking fee (10%) may apply for refunds.
3. Returns & Refunds
3.1 Eligibility
- Returns are accepted within 7 days for defective/wrong items.
- Products must be unused, in original packaging, with proof of purchase.
3.2 Refund Process
- Refunds are processed within 5-7 business days after return approval.
- Delivery fees are non-refundable.
4. Customer Responsibilities
- Provide accurate delivery details (wrong addresses may incur extra fees).
- Inspect goods upon delivery before payment (for COD orders).
5. Limitation of Liability
- Giwu Store is not liable for:
- Delays caused by logistics partners.
- Damages during transit (claims must be made to the courier).
- Incorrect orders due to customer-provided wrong details.
6. Changes to Terms
We may update these Terms at any time. Continued use of our website means you accept the revised Terms.
7. Contact Us
For questions, contact:
📧 Email: support@giwustore.com
📞 Phone: +2348133861095
By using GiwuStore.com, you agree to these Terms and Conditions.
