Shipping Policy for Giwu Store

At Giwu Store, we are committed to delivering your orders as swiftly and safely as possible. Please review our shipping guidelines below to understand how we handle your packages from our warehouse to your doorstep.

1. Order Processing Time
All orders are processed within 1–3 business days.
Orders are not processed or shipped on weekends or public holidays.
In the event of a high volume of orders, processing may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer several delivery tiers to meet your needs:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 1–7 Business Days Flat Rate / Calculated
Expedited Shipping 2–3 Business Days Calculated at Checkout
International 7–21 Business Days Varies by Location

Note: Delivery delays can occasionally occur due to custom clearances or courier service interruptions.

3. Shipment Confirmation 

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your order details.

4. Customs, Duties, and Taxes

Giwu Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Issues

If you receive your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.
Take photos of the damaged item and the original packaging to assist in the resolution process.
6. Incorrect Shipping Addresses

Please ensure that your shipping address is entered correctly at checkout. Giwu Store cannot be held responsible for items shipped to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping costs to resend the item.

7. Missing Packages

If your tracking information shows that your package was delivered but you can’t find it:

Check with neighbors or building management.
Wait 24 hours (sometimes carriers mark packages as “delivered” early).
Contact your local post office or the specific courier used.

Questions?
If you have any questions regarding your shipment, please reach out to our support team at contact@giwustore.com.