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ℹ️ Giwu Store Help Center

Quality and affordability in one place.

1. 🚚 Shipping & Delivery

When will I receive my order?

We operate a high-speed dispatch system to ensure your items reach you quickly.

  • Dispatch Days: Monday – Saturday.
  • Sunday Policy: We do not ship on Sundays. All orders placed on Sunday will be processed first thing Monday morning.
  • Estimated Timelines:
    • Lagos & Local: 1–2 Business Days.
    • Other States (Nigeria): 3–5 Business Days.
    • International: 7–14 Business Days.

2. 🛍️ Shopping Guide

How do I place an order?

  1. Browse our categories (Electronics, Fashion, Giwu Scents, etc.).
  2. Select your item (be sure to pick the correct size for shoes/sneakers).
  3. Click Add to Cart and proceed to Checkout.
  4. Enter your delivery address and choose your preferred payment method.

Are the products original?

Yes. At Giwu Store, we pride ourselves on providing original and quality items. We partner with top global and local brands to ensure you get the best value.

3. 💳 Payment Options

How can I pay?

We offer flexible and secure payment methods to suit your needs:

  • Online Payment: All major cards (Visa, Mastercard, Verve).
  • Bank Transfer & USSD: Direct options available at checkout.
  • Pay on Delivery: Available for eligible locations and items.

4. 🔄 Returns & Refunds

What is your return policy?

We offer an Easy 7-Day Return Policy. If you receive an item that is damaged, defective, or not as described, you can return it within 7 days of delivery for a full refund or exchange.

  • Note: Items must be in their original packaging with tags intact.

5. 👃 Giwu Scents & Fragrances

How do I choose a scent?

Our signature “Giwu Scents” are curated inspired-by fragrances. Check the product descriptions for “Notes” (e.g., Woody, Floral, Fresh) to find the scent that best matches your personality.

6. 📱 Selling & Affiliates

Can I sell on Giwu Store?

Yes! We welcome vendors. You can partner with us to reach a wider audience across Nigeria. Visit our “Sell on Giwu Store” link in the footer to register.

📞 Contact Our Support Team

Can’t find what you’re looking for?

  • Email: contact@giwustore.com
  • WhatsApp/Call: +234 813 386 1095
  • Hours: Monday – Saturday, 9:00 AM – 6:00 PM
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